Grievance redressal
We are committed to addressing concerns transparently.
Use this page to understand the escalation path when you need support. The layout is intentionally simple, centered, and easy to scan.
Our commitment
Prompt, fair, and structured complaint handling.
If you have a grievance regarding our services, you can reach out through the escalation route below. Every complaint is intended to be addressed fairly and in a timely manner.
Escalation matrix
How to file a grievance
Start with support first. If your concern is not resolved, move to the next stage in the sequence below.
Customer Support
Reach out to our support team for initial resolution. Most issues are handled at this stage.
TAT: 48 hours
info@paisainhand.com
Grievance Officer
If your complaint remains unresolved, it is escalated to the designated Grievance Officer.
TAT: 7 working days
Mr. Lig Bolts ยท grievance@paisainhand.com
NBFC Escalation
If you are still not satisfied, the matter can be escalated to the NBFC level.
TAT: 30 days
Paisa In Hand Finserv Limited
Please keep your account details, complaint reference number, and supporting information ready when you contact support.